Empist incident

Latency due to packet loss between certain ISPs and DG Data Center

Notice Resolved View vendor source →

Empist experienced a notice incident on December 10, 2015, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2015, 09:39 PM UTC
Resolved
Dec 10, 2015, 11:46 PM UTC
Duration
2h 6m
Detected by Pingoru
Dec 10, 2015, 09:39 PM UTC

Update timeline

  1. identified Dec 10, 2015, 09:39 PM UTC

    Digerati Group has identified that some ISPs are experiencing packet loss via their traffic entering our data center. This was confirmed as well by our data center team. There are no performance-related issues that exist at DG's data center. However, due to the intermittent packet loss of certain ISPs, some users may be experiencing latency. Digerati Group is proactively addressing this latency by rerouting traffic for the ISPs who we have identified are having degraded performance via packet loss.

  2. resolved Dec 10, 2015, 11:46 PM UTC

    After successfully rerouting the traffic from identified ISPs to our data center, the latency issues were successfully addressed. We continued monitoring for the past 2 hours and now believe the latency issues to be fully resolved.