Empist experienced a minor incident on May 31, 2016, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 31, 2016, 03:42 PM UTC
We have detected degraded performance for our Cloud Services and our engineers are currently investigating the issues. Please note that this is not impacting all customers. However, if you are affected, please be aware that we are working on resolving this as soon as possible and will provide an update as soon as we have one.
- monitoring May 31, 2016, 04:49 PM UTC
We isolated the issue and have stabilized the environment. Cloud Services are currently performing at normal capacity. We will continue to monitor for the next 2 hours to ensure that all issues are fully resolved. Should you experience any issues, please contact support at #: (312) 445-2124.
- resolved May 31, 2016, 06:50 PM UTC
The identified issue was related to the Storage Area Network (SAN). We engaged the manufacturer to isolate and temporarily resolve the issue. An emergency patch will be installed this week to permanently resolve the issue. There have been no further issues detected at this time and this incident is being closed.