Empist incident

Deskware not receiving emails to create new tickets

Minor Resolved View vendor source →

Empist experienced a minor incident on October 9, 2017, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2017, 02:37 PM UTC
Resolved
Oct 09, 2017, 06:16 PM UTC
Duration
3h 38m
Detected by Pingoru
Oct 09, 2017, 02:37 PM UTC

Update timeline

  1. investigating Oct 09, 2017, 02:37 PM UTC

    We are aware of degraded performance within our ticketing system, Deskware, whereby new emails coming in are not being received by Deskware and creating new tickets. Emails for existing tickets are being received without an issue and are updating tickets accordingly. We will provide an update once we have identified the source causing the degraded performance in Deskware.

  2. monitoring Oct 09, 2017, 02:43 PM UTC

    The issue has been identified and appears to be resolved. We will continue monitoring for the next 2 hours.

  3. resolved Oct 09, 2017, 06:16 PM UTC

    There have been no further issues in the past (3) hours. Setting this issue to resolved.