Empist experienced a minor incident on May 2, 2018, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 02, 2018, 08:40 PM UTC
We identified an issue with a service running on one of our email servers at our datacenter that is impacting the mail flow for some of our customers. This is a partial outage. We will update as soon as we can confirm that mailflow has resumed.
- monitoring May 02, 2018, 08:55 PM UTC
The issue was ultimately related to an edge device at our datacenter. Once restarted, mailflow resumed. We will continue to monitor for the next two hours before setting to resolved.
- resolved May 02, 2018, 11:24 PM UTC
There have been no further issues with mailfow since restarting the edge device. This issue is resolved.