Empist experienced a notice incident on April 3, 2019, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Apr 03, 2019, 03:33 PM UTC
Webroot DNS protect service is experiencing an outage at their east coast data center. This is affecting DNS lookups for the majority of our clients who are using our DNS protect service, and SecureAnywhere DNS Protect service. We are currently working on implementing a temporary workaround for those clients who are affected and will continue to monitor the situation and will update when the vendor has resolved the underlying issue.
- resolved Apr 03, 2019, 07:04 PM UTC
Webroot officially set this issue to resolved at 12:53 pm CT. We have been monitoring on our end since their last update and are confident we can now officially set this Outage to resolved. Here is the link to Webroot's Incident Page - https://status.webroot.com/incidents/t2l22tkrq2vd.