Empist experienced a major incident on November 19, 2019, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 19, 2019, 01:10 PM UTC
We are currently experiencing an issue with email delivery on our Hosted Exchange. This issue is due to a major fiber cut between our data centers. Crews are already dispatched and working on repair. All emails will be delivered as soon as connections can be restored.
- monitoring Nov 19, 2019, 02:22 PM UTC
Mail flow is back to normal. All emails that were queued have been delivered and there is no need to resend emails. We are still experiencing an issue with the fiber, but our engineers delivered the email using another connection method. We will continue to monitor until the fiber has been repaired.
- monitoring Nov 19, 2019, 06:33 PM UTC
Mail flow continues to work properly and crews are still working on resolving the issue with the Fiber. Our team continues to monitor closely.
- resolved Nov 20, 2019, 03:08 PM UTC
The fiber was repaired and all connectivity was restored at approximately 5pm Central time on 11/19.