Empist experienced a major incident on April 30, 2020, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 30, 2020, 09:29 PM UTC
We are experiencing delays with outbound delivery of email through our Spam & Virus servers. We are currently investigating the issue.
- identified Apr 30, 2020, 10:13 PM UTC
We have identified the issue and this is also impacting inbound email. Our engineers are actively troubleshooting.
- monitoring Apr 30, 2020, 11:11 PM UTC
We have applied a fix to the devices and mail flow has resumed. We are continuing to monitor.
- resolved May 01, 2020, 02:38 AM UTC
The services have been stable for over 3 hours now. Our team will continue to monitor but please report any issues to [email protected].