Empist experienced a minor incident on September 24, 2020, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 24, 2020, 10:50 PM UTC
We've identified an issue that is affecting some of our hosted exchange clients. We are currently working to resolve the issue, however email may be intermittent while we work towards a resolution.
- identified Sep 25, 2020, 12:39 AM UTC
The degradation of service appears to have been caused by a storage issue on a Lun in our datacenter. The impact is minimal isolated to a small percentage of users and limited to OWA and public folders. We are continuing to troubleshoot the Lun in question and will advise when full service is restored.
- monitoring Sep 25, 2020, 01:00 AM UTC
The issue with the Lun has been addressed. The Exchange Server is online. All Exchange functionality has been confirmed working. We will continue monitoring for the next 2 hours to ensure that there are no further issues.
- monitoring Sep 25, 2020, 01:07 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2020, 02:42 AM UTC
There have been no further issues and we are setting this to resolved.