Empist incident
Intermittent Issues with Microsoft 365 Services
Empist experienced a notice incident on October 7, 2020, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 07, 2020, 10:08 PM UTC
Microsoft identified an issue earlier today at 1:10 PM CDT intermittently impacting some users ability to access some Microsoft 365 Services. They have identified root cause and will be providing another update at 5:30 PM CDT. You can monitor progress of this outage on their site by visiting https://status.office.com/. We will advise when they have provided another update confirming that all services are fully up and running. Here is their most current update: Microsoft 365 Service health status Title: Can't access Microsoft 365 services User impact: Users may be unable to access Microsoft 365 services. More info: Users may see impact to the following Microsoft 365 services: SharePoint Online/OneDrive for Business - Services are healthy Microsoft Teams - Services are healthy Microsoft Forms - Services are healthy Microsoft Threat Protection - Services are healthy Microsoft Intune - Services are healthy Exchange Online - Services are healthy Outlook.com - Services are recovering Admin center - Services are recovering Current status: We're conducting final validation measures on the remaining impacted services to ensure that we have reached full recovery. Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event. Start time: Wednesday, October 7, 2020, at 6:10 PM UTC Root cause: A change to network infrastructure caused impact within Microsoft 365 services. Next update by: Wednesday, October 7, 2020, at 10:30 PM UTC
- monitoring Oct 08, 2020, 01:06 AM UTC
Microsoft confirmed that the outage is now resolved. Here is the most recent update from their status page. We will continue to monitor for another 2 hours to ensure that there are no further reported issues from users. Microsoft 365 Service health status Title: Admins may experience delays or be unable to access the admin center User Impact: Admins may have experienced delays or been unable to access the admin center. More Info: Additional details can be found in the admin center under MO223787. Current status: We've completed our mitigation actions and confirmed via extensive monitoring that the issue has been resolved. Scope of impact: Admins in the North America region may have experienced delays or been unable to access the admin center. Start time: Wednesday, October 7, 2020, at 6:10 PM UTC End time: Wednesday, October 7, 2020, at 10:30 PM UTC
- resolved Oct 08, 2020, 04:21 AM UTC
There have been no other reported cases and all services seem to be fully restored. We are closing this outage at this time.