Empist experienced a major incident on October 13, 2020, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 13, 2020, 11:12 AM UTC
We are experiencing issues delivering email to Office 365 due to an upstream routing issue from our data centers. Our engineers are working on rerouting the messages. All external email is being queued and will be delivered once issue is resolved.
- monitoring Oct 13, 2020, 11:21 AM UTC
The upstream routing issue was resolved and all queued email has been delivered. Our engineers will monitoring to make sure everything is working properly.
- resolved Oct 13, 2020, 01:48 PM UTC
No further issues. Incident has been resolved.