Empist incident

Delayed email delivery

Minor Resolved View vendor source →

Empist experienced a minor incident on May 5, 2022, lasting 18h 41m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2022, 06:32 PM UTC
Resolved
May 06, 2022, 01:14 PM UTC
Duration
18h 41m
Detected by Pingoru
May 05, 2022, 06:32 PM UTC

Update timeline

  1. investigating May 05, 2022, 06:32 PM UTC

    We are currently investigating this issue.

  2. monitoring May 05, 2022, 07:10 PM UTC

    The queues are returning to normal. We are continuing to monitor.

  3. monitoring May 05, 2022, 09:13 PM UTC

    Our team is continuing to monitor the queues. All email is being delivered but with a delay.

  4. monitoring May 06, 2022, 12:09 AM UTC

    All services have restored to normal performance. Our team continues to monitor the mail flow.

  5. resolved May 06, 2022, 01:14 PM UTC

    Our Spam & Virus Service has remained stable and so we closing this incident.