Empist experienced a minor incident on October 20, 2023 affecting Cloud Services (CHI2), lasting 18h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2023, 05:57 PM UTC
We are aware of some intermittent cloud performance issues that may be impactful for EMPIST cloud clients. We are currently investigating the source of the latency. We will update this incident within 2 hours or sooner when we have identified the source of the issue.
- investigating Oct 20, 2023, 05:58 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2023, 08:53 PM UTC
We have identified some potential drive issues that we are working on clearing. This is in progress and we should have an update within the hour. Most users are reporting that they can access the cloud and work as needed, though performance will not be optimized until we address any lingering issues with the drives.
- monitoring Oct 20, 2023, 10:48 PM UTC
The issues with the drives have cleared and performance appears to be restored. We will continue monitoring for the next couple hours to ensure that the performance is stabile and optimum within the infrastructure.
- resolved Oct 21, 2023, 11:59 AM UTC
There have been no further reported issues and performance has remained stable.