Empist incident

Drive Failure on SAN at Data Center created intermittent latency

Notice Resolved View vendor source →

Empist experienced a notice incident on October 10, 2016, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2016, 04:54 PM UTC
Resolved
Oct 10, 2016, 08:05 PM UTC
Duration
3h 10m
Detected by Pingoru
Oct 10, 2016, 04:54 PM UTC

Update timeline

  1. monitoring Oct 10, 2016, 04:54 PM UTC

    We have identified a drive failure on the SAN at our data center that had resulted in intermittent latency for some users. We have isolated the issue and resolved it, but will continue monitoring for the next few hours to ensure that there are no other instances of latency.

  2. resolved Oct 10, 2016, 08:05 PM UTC

    After monitoring for the past 3 hours, there have been no other instances of latency with the SAN. We are setting this incident to resolved at this time. The replacement drive has been ordered and will be installed upon receipt.