Empist experienced a minor incident on October 20, 2017, lasting 10h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2017, 01:28 PM UTC
We are currently experiencing connectivity issues with our primary datacenter provider. The impact and cause is unknown at this time but we will post updates as they become available.
- investigating Oct 20, 2017, 01:31 PM UTC
We are currently investigating this issue.
- investigating Oct 20, 2017, 01:59 PM UTC
Our team is working with the datacenter to identify the issue. This doesn't appear to be impacting all Internet Service Providers. We know that connections from Cogent are impacted.
- monitoring Oct 20, 2017, 02:30 PM UTC
The connection issues appear to have stabilized. We will continue to monitor and report our findings.
- resolved Oct 20, 2017, 11:41 PM UTC
There have been no further issues reported for the day. We are marking this outage as resolved but have requested a RFO from the datacenter.