Empist experienced a major incident on January 29, 2025 affecting Cloud Services (CHI2), lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Services (CHI2)
Update timeline
- investigating Jan 29, 2025, 10:24 PM UTC
We are currently investigating connectivity issues to the Chicago datacenter. We will update as soon as we have more information.
- monitoring Jan 29, 2025, 11:16 PM UTC
While we are still investigating the root cause, we have been able to restore stable connectivity and all servers are back online. We will continue monitoring for the next few hours before setting this Incident to Resolved.
- resolved Jan 30, 2025, 02:13 AM UTC
There have been no further issues and so we are setting this Incident to Resolved.