3rd Party Provider Operational Issues
Timeline · 7 updates
- investigating Oct 20, 2025, 09:56 AM UTC
Due to an issue with our Cloud and Service Providers, our services are experiencing intermittent issues. We are investigating this further and will update this incident as we know more.
- monitoring Oct 20, 2025, 10:09 AM UTC
We are monitoring our services, and starting to see some recovery.
- monitoring Oct 20, 2025, 10:38 AM UTC
We are continuing to monitor as we see further recovery with all services.
- investigating Oct 20, 2025, 02:30 PM UTC
Due to new issues reported by our cloud and service providers, our services are currently experiencing intermittent disruptions. We are actively investigating and will update this incident as soon as more information becomes available.
- identified Oct 20, 2025, 04:19 PM UTC
Our cloud provider has identified the root cause of the issue and is applying recovery measures to restore normal operations. We are monitoring the situation and will update this incident as soon as new information becomes available.
- monitoring Oct 20, 2025, 08:31 PM UTC
Our cloud provider is continuing to restore normal operations. Some intermittent disruptions are still occurring in the automated calling and messaging systems. We are monitoring the situation and will keep this incident updated accordingly.
- resolved Oct 21, 2025, 05:27 AM UTC
Our cloud provider has resolved the incident that was impacting the operation of their services. Our systems are now back up and running.