Embed.ly experienced a notice incident on May 15, 2020 affecting Embed and Extract, lasting 3d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2020, 07:40 AM UTC
We are currently experiencing networking failures in our cloud infrastructure, severely degrading our ability to provide API and Cards services. More updates to follow.
- identified May 15, 2020, 12:26 PM UTC
We are actively working with AWS to resolve cloud infrastructure issues, which is still preventing us from reliably serving API (extract, embed) and Cards functionality.
- identified May 15, 2020, 12:37 PM UTC
We are actively working with AWS to resolve cloud infrastructure issues, which is still preventing us from reliably serving API (extract, embed) and Cards functionality.
- identified May 16, 2020, 05:44 AM UTC
We're working around the clock to resolve this service outage and will continue investing all of our available resources towards restoring normalcy over the weekend. Thank you for your patience as we work through this incident.
- identified May 16, 2020, 06:10 PM UTC
We've begun to recover API functionality. You may encounter periods of degraded service performance as we move towards full recovery. Thank you for your continued patience as we work through this incident.
- monitoring May 16, 2020, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 17, 2020, 05:22 PM UTC
Core Embed/Extract functionality has been restored.
- monitoring May 17, 2020, 07:18 PM UTC
We are continuing to monitor for any further issues.
- resolved May 18, 2020, 06:26 PM UTC
This incident has been resolved. If you have any further issues please contact us.