Emailable incident

Outage

Critical Resolved View vendor source →

Emailable experienced a critical incident on August 5, 2021 affecting Emailable API and Dashboard and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2021, 09:47 PM UTC
Resolved
Aug 05, 2021, 11:17 PM UTC
Duration
1h 29m
Detected by Pingoru
Aug 05, 2021, 09:47 PM UTC

Affected components

Emailable APIDashboardTheChecker API (Legacy)

Update timeline

  1. investigating Aug 05, 2021, 09:47 PM UTC

    We are currently investigating a connection issue with our primary database.

  2. monitoring Aug 05, 2021, 10:18 PM UTC

    A database configuration change caused our cluster to enter a state that required us to manually restart the servers.

  3. resolved Aug 05, 2021, 11:17 PM UTC

    This incident has been resolved.