Emailable experienced a major incident on May 3, 2022 affecting Emailable API and Dashboard and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Emailable APIDashboardTheChecker API (Legacy)
Update timeline
- identified May 03, 2022, 05:07 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 03, 2022, 05:18 AM UTC
This incident has been resolved.
- postmortem May 03, 2022, 05:18 AM UTC
At 12:09 AM EST we noticed elevated response times across our API requests and batch processsing queues. After further investigation, we identified the cause of the elevated response times and immediately implemented a fix. At 1:18 AM EST we confirmed the issue was resolved and response times had returned to normal.