Emailable incident

Elevated errors and latency

Critical Resolved View vendor source →

Emailable experienced a critical incident on October 7, 2022 affecting Emailable API and Dashboard and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2022, 08:54 PM UTC
Resolved
Oct 07, 2022, 09:31 PM UTC
Duration
37m
Detected by Pingoru
Oct 07, 2022, 08:54 PM UTC

Affected components

Emailable APIDashboardTheChecker API (Legacy)

Update timeline

  1. investigating Oct 07, 2022, 08:53 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 07, 2022, 09:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 07, 2022, 09:17 PM UTC

    One of our cache databases began experiencing increased latency due to an underlying instance failure. Unfortunatly, the failing instance ended up causing connection timeouts leading to increased errors and latency throughout our system.

  4. resolved Oct 07, 2022, 09:31 PM UTC

    This incident has been resolved.