Elyos experienced a major incident on October 20, 2026 affecting Elyos API and Elyos Web Application and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:59 AM UTC
Agents are currently unavailable. One of our cloud providers (Google Cloud) is experiencing a major outage. Based on the information we've received it's likely the outage will last for at least the next hour. All calls, emails and agents are down. We'll provide another update as soon as we have more information.
- resolved Oct 20, 2026, 09:47 AM UTC
This incident is now resolved. All agents, calls and emails are now working again. We'll be preparing a post mortem. We're proactively contacting customers for the few cases where any manual recovery is needed. Please reach out to your customer success contact if you have any immediate questions.