Elixir experienced a critical incident on March 5, 2023 affecting ACC18 Medical Certificates, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
ACC18 Medical Certificates
Update timeline
- identified Mar 05, 2023, 09:07 PM UTC
ACC have advised there is currently an issue with: Claim Submissions Invoice Submissions Invoice Queries They are looking into the cause and will advise as soon as this is resolved.
- resolved Mar 05, 2023, 11:41 PM UTC
ACC online services are back up and running. The issues affecting ACC45 Claims, Invoice Submission and Invoice Query API's have now been resolved. If you unsuccessfully attempted to make any submissions during the outage, please resubmit them. We apologise for the inconvenience. ACC Digital Operations