Elixir experienced a critical incident on March 27, 2025 affecting ACC, lasting 6h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 27, 2025, 01:41 AM UTC
ACC have notified us of an issue which is currently affecting SendInvoice submissions only. Although your submissions appear successful, these have failed since 12.05pm yesterday and have not been received by ACC. ACC are investigating with urgency, and they apologise for the inconvenience. We will update this status page with further guidance on next steps once ACC give us an update.
- resolved Mar 27, 2025, 08:12 AM UTC
ACC have informed us that today's SendInvoice outage has now been resolved. Any invoice submissions sent from 12.05pm on Wednesday 26 March until now should be resent, even though they show as successful submissions within your SendInvoice submission history. Please let ACC know if you encounter any further difficulties. They apologise for the inconvenience this has caused, particularly nearing month-end.