Elixir experienced a minor incident on May 7, 2026 affecting Website and Elixir Platform and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 07, 2026, 02:36 AM UTC
Some users are currently experiencing issues creating invoices or having broken Xero links. This appears to be related to an ongoing issue with Xero services. Please check the Xero Status page for the latest updates: https://status.xero.com/
- monitoring May 07, 2026, 02:36 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 08, 2026, 02:02 AM UTC
This is a message to let you know that Xero is continuing to experience problems, which are affecting some of our users. Please see https://status.xero.com/ to keep up to date with Xero’s progress.
- resolved May 08, 2026, 08:45 PM UTC
Xero have updated their status to show Xero is now stable and customers should be able to use the platform normally. https://status.xero.com/incidents/w5hcvnz47lj7 If the connection between Elixir and Xero has disconnected, you will need to reconnect your Xero to Elixir in Admin > Xero accounts by clicking on "Broken".