Elixir incident

Service Disruption – Provider Outage

Major Resolved View vendor source →

Elixir experienced a major incident on May 19, 2026, lasting 21h 27m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 10:45 PM UTC
Resolved
May 20, 2026, 08:13 PM UTC
Duration
21h 27m
Detected by Pingoru
May 19, 2026, 10:45 PM UTC

Update timeline

  1. investigating May 19, 2026, 10:45 PM UTC

    Server Outage What's affected: We are currently experiencing an issue with one of our server hosting providers, which is affecting some parts of the system. The following services may be unavailable or not working as expected: Saving and sending prescriptions Scheduled text messages Public API access Vendor integrations, including Medow Our team is actively investigating the problem and working to restore services as quickly as possible. We apologise for the disruption and appreciate your patience while we work to resolve the issue.

  2. identified May 19, 2026, 10:52 PM UTC

    Our service provider has identified the cause of the disruption and are working on a fix. The following services may be unavailable or not working as expected: Saving and sending prescriptions Scheduled text messages Public API access Vendor integrations, including Medow.

  3. identified May 20, 2026, 12:21 AM UTC

    Our provider is taking longer to resolve this than we expected so we are developing a workaround now.

  4. identified May 20, 2026, 01:27 AM UTC

    Our workaround has been deployed for prescriptions, they should be working as normal now. We will continue to apply workarounds for the Vendor and Public API's (Medow integration etc).

  5. identified May 20, 2026, 01:32 AM UTC

    We have successfully implemented a workaround for prescriptions, which are now working as expected. The below items are still affected by our service provider: - Scheduled text messages - Public API access - Vendor integrations, including Medow.

  6. identified May 20, 2026, 04:21 AM UTC

    We have successfully implemented a workaround for prescriptions, Public API access and Vendor integrations, including Medow, which are now working as expected. The below items are still affected by our service provider: - Scheduled text messages

  7. resolved May 20, 2026, 08:13 PM UTC

    This incident has been resolved