Elixir experienced a critical incident on May 28, 2026 affecting Awanui eOrder, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Awanui eOrder
Update timeline
- identified May 28, 2026, 09:02 PM UTC
An unplanned OUTAGE of eOrder electronic lab ordering is currently occurring. The Awanui Labs eOrder system is currently unavailable due to a connection issue. Please revert to down-time procedures. How long will this take to be resolved? Awanui are investigating the issue - there is no ETA at present.
- identified May 28, 2026, 10:59 PM UTC
Awanui are hoping to have a resolution for this issue in the near future.
- resolved May 29, 2026, 03:33 AM UTC
This incident has been resolved.