Elixir experienced a major incident on June 24, 2026 affecting Elixir Platform, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Elixir Platform
Update timeline
- investigating Jun 24, 2026, 05:25 AM UTC
We are investigating an issue when sending Letters and ARTP's with certain attachments.
- investigating Jun 24, 2026, 06:07 AM UTC
We are continuing to investigate this issue. It is an intermittent issue affecting sending documents that include an attachment, logo etc. This may include prescriptions, letters, ARTP's etc.
- resolved Jun 24, 2026, 09:32 AM UTC
This incident is now resolved.