Elium experienced a critical incident on November 30, 2020 affecting Private Hosting, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Private Hosting
Update timeline
- investigating Nov 30, 2020, 10:21 AM UTC
We are currently investigating this issue.
- investigating Nov 30, 2020, 10:21 AM UTC
We detected issues serving requests on our private hosting facility, service may be unavailable
- identified Nov 30, 2020, 10:27 AM UTC
We identified a routing issue in our private hosting facility, and restored a previous working configuration
- identified Nov 30, 2020, 10:33 AM UTC
Previous configuration has been deployed, serving of requests is resumed. There might be some failing requests while the new configuration is corrected and deployed
- monitoring Nov 30, 2020, 11:19 AM UTC
The correct routing configuration is now deployed, and service is stable
- resolved Nov 30, 2020, 01:31 PM UTC
We have not detected any remaining connectivity issues.