Elium incident

Storage system outage

Critical Resolved View vendor source →

Elium experienced a critical incident on December 18, 2020 affecting Private Hosting, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2020, 08:29 AM UTC
Resolved
Dec 18, 2020, 10:37 AM UTC
Duration
2h 7m
Detected by Pingoru
Dec 18, 2020, 08:29 AM UTC

Affected components

Private Hosting

Update timeline

  1. investigating Dec 18, 2020, 08:29 AM UTC

    We are currently investigating this issue.

  2. identified Dec 18, 2020, 08:41 AM UTC

    Our storage system is experiencing a memory issue and is affecting general availability of the service

  3. identified Dec 18, 2020, 08:49 AM UTC

    Memory issue is repaired and storage system is rebooting

  4. monitoring Dec 18, 2020, 09:27 AM UTC

    The storage system is now up and running and service should be resumed. We are still seeing some errors for thumbnails serving

  5. resolved Dec 18, 2020, 10:37 AM UTC

    System is fully operational