Elium incident
Increased issues to access files on private hosting
Elium experienced a minor incident on July 10, 2023 affecting Private Hosting, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2023, 06:44 AM UTC
Some of the files are inaccessible: pdf, thumbnails, ...
- identified Jul 10, 2023, 07:00 AM UTC
A temporary service interruption is currently impacting our file storage functionality. Unfortunately, our Cloud Storage provider is experiencing an issue, which is affecting the download and upload of files within our system. Our technical team is in close communication with their support team to identify the root cause and implement a solution swiftly. During this period, end-users may encounter difficulties in accessing or uploading files. We sincerely apologize for any inconvenience this may cause. Our team will provide regular updates on the incident, including any estimated timelines for resolution or any workarounds available in the meantime.
- monitoring Jul 10, 2023, 12:38 PM UTC
As Outscale has marked the incident as fixed, we continue to monitor the situation
- resolved Jul 10, 2023, 02:08 PM UTC
This incident has been resolved by the provider. We will continue to monitor the system.