Elium experienced a notice incident on July 18, 2023 affecting Private Hosting, lasting 40d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 20, 2023, 09:34 AM UTC
The issue has been identified by our provider, we are waiting for a fix on their side
- identified Jul 20, 2023, 10:04 AM UTC
Our storage provider informed us of an unplanned operation on the file storage service, the service will be unavailable at least until 14h while it is being worked on. Data integrity is not affected. We are in close phone contact with our provider and will be updating the status of the operation. During this time, all file uploads and downloads will not work
- identified Jul 20, 2023, 12:20 PM UTC
Our upstream provider informed us that the recovery has been delayed, and should now be no earlier than 15h30
- monitoring Jul 20, 2023, 01:51 PM UTC
Our upstream provider informed us that the maintenance was completed and the situation is being monitored. We no longer observe any errors coming from the storage system at this point.
- resolved Aug 28, 2023, 08:41 AM UTC
This incident has been resolved.