Elium experienced a notice incident on May 13, 2024 affecting Private Hosting, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2024, 11:37 AM UTC
We are detecting problems with connections to platforms hosted by our private cloud (Outscale). We investigate the problem.
- investigating May 13, 2024, 11:43 AM UTC
We are continuing to investigate this issue.
- investigating May 13, 2024, 11:48 AM UTC
Some virtual machines hosted in our private cloud (Outscale) are not responding. We have contacted our cloud provider and are awaiting further information.
- investigating May 13, 2024, 12:02 PM UTC
Our Cloud provider (Outscale) reported a problem with their internal network and data hosting. We are awaiting further information.
- investigating May 13, 2024, 12:26 PM UTC
Our Cloud provider (Outscale) added the problem to their persistant storage, public network and API. We are awaiting further information.
- investigating May 13, 2024, 12:39 PM UTC
The connection to services and virtual machines seem to be accessible again. Storage is still not working, files are not accessible.
- identified May 13, 2024, 12:46 PM UTC
Our cloud provider (Outscale) notify that a fix has been implemented and that they still monitoring the results. But we still have issues with files.
- identified May 13, 2024, 12:56 PM UTC
Services hosted on private Cloud (Outscale) are now restored and platforms are available but storage system seems to stil broken and files still unavailable. We are awaiting further information.
- monitoring May 13, 2024, 01:19 PM UTC
Every platforms hosted on our private cloud (Outscale) have been restored.
- resolved May 13, 2024, 01:23 PM UTC
This incident has been resolved.