Elium incident
DNS issues on our private Cloud provider (Outscale)
Elium experienced a notice incident on July 15, 2024 affecting Private Hosting, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2024, 08:46 AM UTC
Our private Cloud provider has informed us that they are currently experiencing problems with their DNS service. This is having an impact on certain features of the solution. In particular, services requiring external access, such as integrations with services like Google, Facebook, etc., as well as file storage and sending and receiving emails, are currently experiencing intermittent problems.
- identified Jul 15, 2024, 08:46 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 15, 2024, 09:07 AM UTC
We received a feedback from our private Cloud provider : "Nous avons un incident au niveau du réseau interne de notre orchestrateur. C'est en cours de résolution au niveau des équipes techniques. Nous reviendrons vers vous dès que le problème est résolu."
- monitoring Jul 15, 2024, 10:47 AM UTC
As of 12:20, we are no longer detecting any errors on the services hosted by our private cloud provider. However, we have not received confirmation from them that the incident has been resolved. We are therefore continuing to monitor the platforms.
- resolved Jul 15, 2024, 11:15 AM UTC
Our private cloud provider has now told us that the incident is closed on their side. All services seem to be working correctly again.