Eligible incident

Service Disruption Resolved - Post-Incident Update

Notice Resolved View vendor source →

Eligible experienced a notice incident on October 20, 2025 affecting Eligible API and Eligible Sandbox and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:51 AM UTC
Resolved
Oct 20, 2025, 09:58 AM UTC
Duration
7m
Detected by Pingoru
Oct 20, 2025, 09:51 AM UTC

Affected components

Eligible APIEligible SandboxEligible.com

Update timeline

  1. monitoring Oct 20, 2025, 09:51 AM UTC

    Between 12:11 AM and 2:30 AM PDT this morning, our services experienced a major disruption due to an infrastructure provider outage in the US-East region. The issue affected authentication, API requests, and data processing capabilities. Our services are beginning to recover. Most functionality has been restored, though some users may still experience intermittent issues or slower performance as systems process backlogs. Our Incident Response team continues to monitor the situation closely.

  2. resolved Oct 20, 2025, 09:58 AM UTC

    This incident has been resolved.