Eligible experienced a notice incident on May 11, 2017, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 11, 2017, 02:30 PM UTC
Our engineers are currently investigating slow responses from our API. More to follow shortly.
- investigating May 11, 2017, 03:18 PM UTC
We have identified a bug triggered by a high volume of customer queries. We are currently pursuing mitigation.
- resolved May 11, 2017, 03:49 PM UTC
The issue affecting the Eligible GDS API has been resolved. Excessive traffic from a test/staging endpoint was being directed to production systems.