Eligible incident

20190726-2 High number for failures on gds.eligibleapi.com

Notice Resolved View vendor source →

Eligible experienced a notice incident on July 26, 2019 affecting Eligible API, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2019, 09:10 PM UTC
Resolved
Jul 27, 2019, 12:00 AM UTC
Duration
2h 49m
Detected by Pingoru
Jul 26, 2019, 09:10 PM UTC

Affected components

Eligible API

Update timeline

  1. identified Jul 26, 2019, 09:14 PM UTC

    We’re actively looking into an issue with Eligible's APIs — we’ll be back with more information shortly. Thank you for your patience, and sorry for the disruption.

  2. monitoring Jul 26, 2019, 09:26 PM UTC

    We're seeing positive signs and the API is now responding as expected. We are still monitoring this closely. If you're experiencing issues, please let us know at [email protected]

  3. resolved Jul 27, 2019, 12:00 AM UTC

    We started the database migration as an online schema change, but replication took longer than expected and resulted into unexpected congestion. We moved the API traffic to master where migration finished for current master to catch up. Migration has been finished successfully on all databases.