Eligible incident

High number for failures on gds.eligibleapi.com

Critical Resolved View vendor source →

Eligible experienced a critical incident on September 10, 2019 affecting Eligible API, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2019, 11:12 PM UTC
Resolved
Sep 10, 2019, 11:57 PM UTC
Duration
45m
Detected by Pingoru
Sep 10, 2019, 11:12 PM UTC

Affected components

Eligible API

Update timeline

  1. investigating Sep 10, 2019, 11:42 PM UTC

    Our monitoring has reported a higher number of failures than usual. We’re currently investigating and will have more information shortly.

  2. identified Sep 10, 2019, 11:43 PM UTC

    We’re actively looking into an issue with Eligible's APIs SSL certificates— we’ll be back with more information shortly. Thank you for your patience, and sorry for the disruption.

  3. monitoring Sep 10, 2019, 11:44 PM UTC

    We're seeing positive signs and the API is now responding as expected. We are still monitoring this closely. If you're experiencing issues, please let us know at [email protected]

  4. resolved Sep 10, 2019, 11:57 PM UTC

    A few of our NGINX servers lost connections with our HSMs, which resulted in a number of SSL termination failures. As soon as we identified the issue, we re-established the connections on the unhealthy hosts, and all requests are now processing as expected.