Eligible incident

20190923 High number for failures on gds.eligibleapi.com

Notice Resolved View vendor source →

Eligible experienced a notice incident on September 23, 2019 affecting Eligible API, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2019, 08:23 PM UTC
Resolved
Sep 23, 2019, 10:22 PM UTC
Duration
1h 58m
Detected by Pingoru
Sep 23, 2019, 08:23 PM UTC

Affected components

Eligible API

Update timeline

  1. investigating Sep 23, 2019, 08:51 PM UTC

    Our monitoring has reported a higher number of failures than usual. We’re currently investigating and will have more information shortly.

  2. identified Sep 23, 2019, 08:53 PM UTC

    We’re actively looking into an issue with one of the firewall update we recently applied— we’ll be back with more information shortly. Thank you for your patience, and sorry for the disruption.

  3. monitoring Sep 23, 2019, 08:56 PM UTC

    We have fixed the issue with our firewall and we're seeing positive signs. The API is now responding as expected. We are still monitoring this closely. If you're experiencing issues, please let us know at [email protected]

  4. resolved Sep 23, 2019, 10:22 PM UTC

    We were working on a few security groups clean up, and the operator had a typo in the VPC name, which made our API inaccessible. As soon as we identified the issue, we fixed the firewall rule for all affected services, and all requests are now processing as expected.