Eligible incident
20190219 High number for failures on gds.eligibleapi.com
Eligible experienced a minor incident on February 19, 2020 affecting Eligible API and Eligible Sandbox and 1 more component, lasting 8h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2020, 02:02 PM UTC
Our monitoring has reported a higher number of failures than usual. We’re currently investigating and will have more information shortly.
- identified Feb 19, 2020, 02:30 PM UTC
We're seeing positive signs and the Website is now responding as expected. We are still monitoring API closely. If you're experiencing issues, please let us know at [email protected]
- monitoring Feb 19, 2020, 02:33 PM UTC
Eligible API is now responding as expected. We are still monitoring this closely. If you're experiencing issues, please let us know at [email protected]
- resolved Feb 19, 2020, 10:30 PM UTC
A few of our NGINX servers lost connections with our HSMs, which resulted in a number of SSL termination failures. As soon as we identified the issue, we re-established the connections on the unhealthy hosts, and all requests are now processing as expected.