Eligible experienced a notice incident on December 19, 2017, lasting 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 19, 2017, 04:52 PM UTC
SSL Errors Reported For Some API Requests We have identified an increase in errors reported by our API, returning a key exchange error. We are actively researching this, and have applied mitigations.
- identified Dec 19, 2017, 04:59 PM UTC
We have identified a failed connection to a Hardware Security Module, and believe the problem has been addressed. We will continue to monitor.
- resolved Dec 19, 2017, 05:13 PM UTC
We are confident that the initial mitigation resolved the errors. All services are functioning optimally.