Eligible incident

20190726 High number for failures on gds.eligibleapi.com

Major Resolved View vendor source →

Eligible experienced a major incident on July 26, 2019 affecting Eligible API, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2019, 06:39 PM UTC
Resolved
Jul 26, 2019, 08:22 PM UTC
Duration
1h 42m
Detected by Pingoru
Jul 26, 2019, 06:39 PM UTC

Affected components

Eligible API

Update timeline

  1. investigating Jul 26, 2019, 06:49 PM UTC

    We’re actively looking into an issue with Eligible's APIs — we’ll be back with more information shortly. Thank you for your patience, and sorry for the disruption.

  2. monitoring Jul 26, 2019, 06:52 PM UTC

    We're seeing some positive signs and API is responding as expected. However, if you're still having issues, please let us know at [email protected].

  3. resolved Jul 26, 2019, 08:22 PM UTC

    We started a migration at 14:30 EST which resulted in unexpected congestion. The migration was paused and the issue resolved at 14:47 am EST.