Eligible incident
20191010 High number for failures on gds.eligibleapi.com
Eligible experienced a notice incident on October 10, 2019 affecting Eligible API and Eligible.com, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2019, 06:55 PM UTC
Our monitoring has reported a higher number of failures than usual. We’re currently investigating and will have more information shortly.
- identified Oct 10, 2019, 06:56 PM UTC
We’re actively looking into an issue with Eligible's APIs SSL certificates— we’ll be back with more information shortly. Thank you for your patience, and sorry for the disruption.
- monitoring Oct 10, 2019, 06:56 PM UTC
We're seeing positive signs and the API is now responding as expected. We are still monitoring this closely. If you're experiencing issues, please let us know at [email protected]
- resolved Oct 10, 2019, 06:57 PM UTC
A few of our NGINX servers lost connections with our HSMs, which resulted in a number of SSL termination failures. As soon as we identified the issue, we re-established the connections on the unhealthy hosts, and all requests are now processing as expected.