Eligible incident
20191015 High number for failures on gds.eligibleapi.com
Eligible experienced a notice incident on October 15, 2019 affecting Eligible API and Eligible Sandbox and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2019, 11:47 PM UTC
Our monitoring has reported a higher number of failures than usual. We’re currently investigating and will have more information shortly.
- monitoring Oct 15, 2019, 11:48 PM UTC
We're seeing positive signs and the API is now responding as expected. We are still monitoring this closely. If you're experiencing issues, please let us know at [email protected]
- resolved Oct 15, 2019, 11:55 PM UTC
One of our master node from MySQL cluster got overwhelmed due to an unexpected load during planned maintenance. As soon as we identified the issue, we moved traffic to another master to finish the migration and restore all services.