Eligible incident
20201215 High number for failures on gds.eligibleapi.com
Eligible experienced a major incident on December 15, 2020 affecting Eligible API and Eligible Sandbox, lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2020, 02:10 PM UTC
Our monitoring has reported a higher number of failures than usual. We’re currently investigating and will have more information shortly.
- monitoring Dec 15, 2020, 02:11 PM UTC
We're seeing positive signs and the Website is now responding as expected. We are still monitoring API closely. If you're experiencing issues, please let us know at [email protected]
- monitoring Dec 15, 2020, 02:12 PM UTC
Eligible API is now responding as expected. We are still monitoring this closely. If you're experiencing issues, please let us know at [email protected]
- resolved Dec 15, 2020, 07:45 PM UTC
An unexpected spike in the traffic affected the Nginx's SSL termination, resulting in higher response times and failures. Upon identification, we reloaded Nginx servers to reduce response time and errors.