Eligible incident

Increased Error Rates on Eligible Support Ticket Page

Notice Resolved View vendor source →

Eligible experienced a notice incident on February 12, 2025 affecting Eligible.com, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 05:15 PM UTC
Resolved
Feb 12, 2025, 05:41 PM UTC
Duration
26m
Detected by Pingoru
Feb 12, 2025, 05:15 PM UTC

Affected components

Eligible.com

Update timeline

  1. investigating Feb 12, 2025, 05:15 PM UTC

    We are currently experiencing an increased error rate on our support page. Our incident response team is actively investigating the root cause and working to resolve the issue as quickly as possible.

  2. resolved Feb 12, 2025, 05:41 PM UTC

    Support Page Errors - Resolved Date: February 12, 2025 Status: Resolved Issue Summary We experienced temporary disruptions on our support page due to overly strict networking protections. Impact Temporary increase in error rates No data loss reported Services now fully operational Discovered and resolved in less than 30 minutes by Eligible's Incident Response Team (IRT)