Elevio experienced a minor incident on December 20, 2018 affecting Dashboard / API Servers, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard / API Servers
Update timeline
- identified Dec 20, 2018, 11:25 AM UTC
We're currently investigating an issue with the API for loading the Assistants home screen.
- resolved Dec 20, 2018, 12:01 PM UTC
This incident has been resolved.
- postmortem Dec 20, 2018, 12:10 PM UTC
We identified an issue affecting one of our analytics database instances which resulted in increased error rates when accessing the home page of the Assistant. We managed to restore the service back to normal after restarting the faulty instance. We are working closely with our cloud provider to identify the root cause to ensure that it does not reoccur.