Elevio incident

Intermittent KB downtime

Major Resolved View vendor source →

Elevio experienced a major incident on May 13, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2020, 10:30 PM UTC
Resolved
May 13, 2020, 10:30 PM UTC
Duration
—
Detected by Pingoru
May 13, 2020, 10:30 PM UTC

Update timeline

  1. resolved May 14, 2020, 02:20 AM UTC

    Some customers experienced downtime with their hosted KB

  2. postmortem May 14, 2020, 02:22 AM UTC

    Earlier this morning there was an issue with the knowledge base servers having intermittent troubles displaying. This was due to the servers filling up with log files over time, as well as cached views, and reached a tipping point. We’ve resolved the issues and cleaned up the servers, as well as moved the logging to an external service to prevent this situation from occurring again in the future.