Elevio incident

Hosted KB offline

Major Resolved View vendor source →

Elevio experienced a major incident on July 2, 2019, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2019, 04:04 AM UTC
Resolved
Jul 02, 2019, 04:20 AM UTC
Duration
16m
Detected by Pingoru
Jul 02, 2019, 04:04 AM UTC

Update timeline

  1. investigating Jul 02, 2019, 04:04 AM UTC

    The hosted knowledge base service is currently experiencing issues, we're investigating and will aim to resolve this ASAP.

  2. monitoring Jul 02, 2019, 04:06 AM UTC

    Hosted knowledge bases appear to be back online, we're currently monitoring the situation.

  3. resolved Jul 02, 2019, 04:20 AM UTC

    After monitoring the KB servers for some time, we're confident the issue can be marked as resolved.