Elements.cloud incident

Reference model sync fails

Notice Resolved View vendor source →

Elements.cloud experienced a notice incident on August 17, 2022, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 12:37 PM UTC
Resolved
Aug 17, 2022, 02:03 PM UTC
Duration
1h 25m
Detected by Pingoru
Aug 17, 2022, 12:37 PM UTC

Update timeline

  1. investigating Aug 17, 2022, 12:37 PM UTC

    Due to Salesforce performance degradation page load delays reference model sync fails to fetch metadata, link to Salesforce incident - https://status.salesforce.com/incidents/9770

  2. monitoring Aug 17, 2022, 12:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Aug 17, 2022, 12:42 PM UTC

    The issue has been identified.

  4. resolved Aug 17, 2022, 02:03 PM UTC

    This incident has been resolved.