Elements.cloud incident

Salesforce connectivity issues causing sync failures for some customers

Notice Resolved View vendor source →

Elements.cloud experienced a notice incident on November 7, 2024, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2024, 11:26 AM UTC
Resolved
Nov 07, 2024, 03:52 PM UTC
Duration
4h 26m
Detected by Pingoru
Nov 07, 2024, 11:26 AM UTC

Update timeline

  1. identified Nov 07, 2024, 11:26 AM UTC

    Due to Salesforce connectivity issues and multiple SF instances offline, some of our customers might experience sync issues. This results in sync failures. We are aware of the issue, and are in contact with Salesforce, waiting for their team to bring those orgs back online.

  2. resolved Nov 07, 2024, 03:52 PM UTC

    We are pleased to let you know that the sync issues have been fixed. Apologies for any inconvenience caused.